Frequently Asked Question

FAQs– General

  • Why Choose Vidiem?

    At Vidiem, we pride ourselves on our:

    – Ethical business practices

    – Ability to generate gainful employment

    – Rock solid quality of our products

    – Capacity to deliver cutting edge innovation

  • What sets Vidiem apart from the competition?

    a. Vidiem’s continuous commitment to quality and innovation

    b. Strength in our market driven R&D processes

    c. Vidiem’s deep understanding of evolving consumer needs

    d. Our dealer network commitment and distribution policies

  • Where can I buy Vidiem Products?

    Buy Vidiem products online through our Vidiem e-store ( ) or from dealers near to you.

  • Where can I service my Vidiem product(s)?

    Link to Service Centres

    NOTE: Please call our Central Service Centres number or call our Service Centres at the location nearest to you for more details.

Products - Table Top Grinder

  • How can perform the light weight Steel rollers?

    The performance is based on the pressure between the roller and the surface, and not depended on the weight. Tighten spring will generate the pressure between the rollers and the surface can give the better performance like dry grinding flour mills.

  • What quantity of Rice, dall we can grind?

    1 Kg of Rice and 200 Grm of Dall under soaked condition separately.

  • Can we grind rice and dall together?

    It is not advised to grind the rice and dall together. If you want to grind together the quantity should be 750 grm only under soaked condition.

  • What should I do the drum and the roller is stopped, even the grinder in on?

    Excess quantity of ingredients may be added or add sufficient water to the ingredients for free operation.

  • What should I do the motor stops while grinding?

    TOP may have tripped. Switch off the grinder and allow the motor to cool, reduce the load and then switch on the grinder. Operate in 230 V, AC 50 HZ and avoid grinding during low Voltage.

  • Why grinder is getting over heated?

    Grinder air ventilation might be blocked, clear the air Vent & do not operate low voltage.

  • Why grinder is getting vibration while in operation?

    The grinder might be placed in uneven surface. Place the grinder on an even surface.

  • Why grinder is not getting switched on?

    Check the power supply and insert the power chord properly in the socket.

  • What should I do, when grinding takes too long time?

    Ensure the soaking time of ingredients as per the instruction; do not add the excess quantity. Or ensure the wipers are fixed in correct position and tighten the spring which gives sufficient pressure on rollers for fast grinding.

Products - Gas Stoves

  • What should I do in case of Weak Burner Flame?

    If the burner flame on top of the oven appears to be less impressive than normal, the problem could be clogged burner flame openings. Low-quality flames could also be caused by too little gas or too little air getting to the burner. Adjust the air shut

  • What steps should I take in case of gas leakage?

    All our appliances are carefully checked for leak-tightness. There may be a leak at the appliance's gas connection. If the appliance is connected to a gas cylinder, check the connection to the gas cylinder. If no gas cylinder is being used or the g

  • The flame is uneven and yellow. What causes this?

    The burner cap could have moved out of place or the burner parts could be wet or dirty. Ensure the burner cap is correctly seated and that the burner parts are dry. Also ensure burner parts are clean. Please do not use any sharp, pointed metal tools fo

  • Why do Pans wobble on the installation surfaces of the pan supports?

    This could be due to 2 reasons.


    1. The Pan’s position
    Check if the pan is positioned centrally over the burner. Also, check if the pan base is flat.


    2. Tolerances of the pan support
    Small deviations

  • Why do the Pan supports look unattractive?

    It is possible that the Enamel has come off the ends owing to the high heat from the flames. This is unavoidable after the gas stove has been in use for a while. Replacement supports can be purchased from Authorized Service Centres.

    Another possibility is bright spots on Pan Support. Using a dishwasher to clean the burner parts can leave cleaning agent residue deposits on the surface. Instead, it is better to carefully clean the burner parts with soapy water and a sponge (without a scouring pad). Check in the instruction manual whether cleaning your pan support in a dishwasher is permitted. This may also be caused by abrasion from pan bases. Please check your pans. 

  • Why does the Surface Burner Flame so noisy?

    A noisy flame on a gas stove means either too much air or too much gas is getting to the burner. Adjust the air shutter to see if air is the problem. Call for professional support to determine how much gas is being released.

  • Should I be worried about greasy surface?

    Unless you want a grease fire, always wipe down and clean the cooking surface. Regular cleaning of the burners helps ensure more efficiency, using less gas on a lower flame.

  • Why wouldn’t the surface burner light?

    A very common gas stove problem is a surface burner that won't light and needs constant relighting. This could be caused by the pilot light having been extinguished or the burner portholes getting clogged. If your gas stove is equipped with an Auto igniter, check the battery.

  • The Pilot Light goes out often. What should I do?

    If the flame of the burner continually goes out, clean out the pilot light opening. If that doesn't work, try adjusting the flame of the pilot light itself.

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